OUR POLICIES

Returns

If you’re not totally in love with your purchase, exchanges can be made up to 60 days after the purchase date of your original order.* Our personal shoppers are available M-F from 9am - 6pm to answer any questions. Give them us a call at phone at 855-300-7641 or send us a message at hello@navany.com. Not sure what you want in exchange? Send back your jewelry and receive store credit while you take your time and think. We want to be sure you #loveyourletters.

*We do not accept exchanges for custom jewelry but all custom jewelry is still guaranteed against wear-and-tear.

Shipping & Handling

Ordering and shipment Confirmation

All orders placed after 12:00pm EST will be processed the next business day. Orders placed after 12:00pm EST on Friday will be processed on Monday. Please check back during Holidays for special schedules. After placing your order, you’ll automatically receive an order confirmation email. Please keep this for your records. As soon as your order has been processed and is ready to be shipped, you’ll receive a shipping confirmation email with your tracking number so you know exactly when to expect your jewelry.

Production Time

Production times may vary. Please review the details on the product page of the jewelry you’re interested in for accurate processing times. Order processing time is typically between 4-8 business days as our jewelry is handmade and custom designed.

Expedited Orders

If you need your order in a hurry make a note in your cart before proceeding through the checkout process with the date you need your order by. A personal shopper will confirm this date with you within 24 hours. If the date cannot be reached your money will be refunded.

Shipping Time and Fees

Once an order has shipped it can take anywhere from 1-5 business days to arrive. For specific order delivery dates please contact a personal shopper.

Orders over $75.00 or higher receive complimentary First Class USPS shipping. Orders under $75.00 will be charged $5.00 during the checkout process for First Class USPS shipping.

Shipping Methods

  • First Class USPS- Nava New York Flat Rate Shipping
  • 3-5 Business Days (Not Guaranteed)
  • Priority USPS
  • 1-3 Business Days (Not Guaranteed)
  • UPS Next Day
  • 1 Business Day (Guaranteed)
  • International Shipments

If you would like to place an international order please contact a personal shopper.

Payment

Credit Card Use

NavaNewYork.com accepts the following Credit Cards:

  • American Express
  • VISA
  • Mastercard
  • Discover

Once your credit card is approved, we charge your card and process the payment. Please note, if the charge amount surpasses your credit card limit, the order is automatically cancelled.

If you would like to use multiple credit cards for Group Orders, please email us at hello@NavaNY.com and one of our personal shoppers will get back to you within 24 hours.

Checks

If you are placing a Group Order and are interested in using a check to pay for your custom jewelry, please contact us at hello@NavaNY.com.