Q. Are you licensed to sell to sororities?
A. We are a licensed Greek vendor recognized by all 26 national sororities. 
 
Q. Why do you offer group discounts for 30 or more? 
A. At Nava, we believe in making our jewelry affordable for everyone. We keep our prices down and our styles trendy. When 30 or more sisters want to purchase the same piece, we can’t help but offer even more of a discount to keep traditions alive! Never be afraid to ask — we still offer special discounts for orders less then 30. Keep your eye out for our Nava specials… Want more information? Just contact us! 
 
Q. I am looking for a specific sorority that I don’t see. Can you make custom items not shown?
A. We would love to work with you to create your very own custom Nava jewelry. Please contact us for more information. 
 
Q. How should I properly store and care for my Nava Jewelry?
A.  Check out our Cleaning & Care.
 
Q. How will my merchandise be shipped? 
A. Your jewelry will be shipped via USPS, FEDEX or UPS. If you prefer a specific carrier, please contact us at concierge@NavaNY.com. 
 
Q. Can I cancel an order once it’s placed?
A. Once an order has been placed, you have 24 hours to cancel.
 
Q. My jewelry does not look exactly the same as my friend’s jewelry.
A. All our jewelry is unique and handmade in New York! Occasionally, there will be slight differences in luster and color.  Enjoy your jewelry’s uniqueness! 
 
Q. How do I know how much my chapter has donated from our purchases? 
A. Please contact us for up-to-date information on your chapter’s donations.
 
Q. My chapter is interested in pieces specially made for us! Is this possible? 
A. Yes, we do specialized custom orders. We would love to work with you to come up with something unique and exciting. Consult a stylist now!  
 
Q. Can the shipping time for my jewelry be expedited? 
A. We handcraft all of our pieces to order. Therefore, we cannot promise faster service. If you would like Rush Delivery or have a specific date you need your pieces by, please get in touch and we will try to help meet your timeline! 
 
Q. Why is your jewelry so affordable?
A: It’s simple. We go straight to the source and work hard to maintain our personal relationships with the cultivators of our gems. This process allows us to purchase our gems at very competitive prices and to pass the savings along to you, making it possible for everyone to stay stylish and contribute to change.
 
Q. Is your jewelry nickel-free?
A: We are working to design all our pieces to be nickel-free. If you have an allergy to nickel and are interested in ordering Nava jewelry nickel-free, please contact one of our stylists at concierge@NavaNY.com. 
 
Q. There is a problem with my custom jewelry. Help!? 
A: Nothing is perfect, but we work our hardest to make everything right! If you have any problems with your custom jewelry, contact one of our Nava stylists and they will get back to you within 24 hours.